NYC Customer Service and a Mathematical Star

Hi all,

Firstly, I’d like to say that, as at the present time of writing, my third son (baby-to-be) is has yet to be born.  It seems like we are having to wait forever and Aurélie is certainly feeling it.   The boy is certainly active! However, I’m sure that the lad will arrive very soon. I will keep you updated.

As the weeks pass the ankle gets better, except for the odd occasion when I completely overdo it.  One such occasion was last week’s attempt to run.  I really should take the advice I’m given and listen to my body more.  In response to this, I have increased the amount of stabilisation work that I am undertaking on the ankle and have upped the turbo training.  Yes, I know that some of you prefer outdoor training and, to be honest, I do too.  However, the ankle really does not like the cold at the moment; swelling up and becoming an inconvenient aching anchor, which does nothing but prevent forward momentum towards full recovery.  So, for the meantime it’s less impact and more training. I know that the foregoing sounds dramatic, the reality is that the ankle is truly getting better but every day having to rein in the urge to run before I should, becomes harder and harder.

Everyone over the last week has been discussing the announcement for the torchbearers for the 2012 Olympic Games.  I was exceedingly excited as I had been nominated seven times for the honour of running with the Olympic torch.  However, it was not to be.  Unfortunately, I was not chosen as a torchbearer and, although I’m disappointed, I’m not down hearted as the competition for the places was incredibly tough.   The selection committees must have had an awfully difficult time in choosing the torchbearers and I’m grateful for the opportunity to have been part of that selection process.  In fact, I am over the moon for those that succeeded in becoming torchbearers for the Olympic Games and wish them all the very best.  Personally, it’s a bit of a relief.  With what I had planned for the forthcoming year and the imminent arrival of baby-to-be, I’m sure you’d agree that I’ll have my hands full.

It’s that time of year again when an athlete looks to his sponsors for their continued support for the following year.  This week, both Garmin and Buff have stepped up and confirmed their continuing support with kit for 2012, for which I am extremely grateful.  Thanks guys!

Preparations are still in swing for the Trans-USA Challenge, and there is still a long way to go.  Some calls during the ongoing preparations have made me smile and others leave you impressed and wondering why other organisations arn’t as slick.  One in particular was the incredible help and assistance by the New York City Mayors Office, whose customer service team did not bat an eyelid when I explained what I hope to achieve on the Trans-USA Challenge and what I need to realise this.  As explanations go, mine is a big one but with a suitably calm, extremely polite and capable demeanour the customer service team took my ambitious requests in their stride even throwing in a suitable “Cool” for reassurance that they’d understood.  Within less than 2 minutes I had the details that I needed without the usual intake of breath and a question of “really?”.  Hugely refreshing!  Thank you New York City Mayors Office.

Last news is the announcement that my eldest son got the highest mark in his school for mathematics. A 97% score means that my lad came top of his year and his class!  I’m such a proud dad!

Right, all work and no play makes me a dull boy. It’s time to get training and finalising the races for 2012.

Keep moving!

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